1. What is our return policy?

At Orgayu, we aim to provide 100% satisfaction with every purchase. If you receive a damaged, defective, or incorrect item, you may request a return or replacement within 7 days of delivery.

2. Which products can be returned?

Only unused, unopened, and undamaged products in their original packaging are eligible for return. For hygiene and safety reasons, used Ayurvedic or food items cannot be accepted once opened.

3. How can I request a return?

To start a return, please contact us via our official email or contact form with your order details and a photo of the product issue. Our support team will guide you through the next steps.

4. Do I have to pay for return shipping?

If the return is due to an error on our side (such as a damaged or wrong item), we will cover the shipping cost. Otherwise, customers may be responsible for the return shipping charges.

5. How long does it take to process a refund?

Once we receive and inspect the returned item, your refund will be processed within 7–10 working days. The amount will be credited back to your original payment method.

6. Can I exchange a product instead of a refund?

Yes, if the requested replacement item is available, we can send an exchange instead of a refund. You can mention your preference when contacting us.

7. What if my order arrives damaged?

Please notify us immediately with a clear photo of the damaged product and packaging. We’ll verify the issue and arrange a replacement or refund promptly.

8. Can this policy change?

Yes, Orgayu may update this Return & Refund Policy occasionally to improve service quality or meet legal requirements. The latest version will always be available on our website.